Shipping policy

Johannes W S van Buuren Thank you for shopping with Johannes W S van Buuren. Specializing in premium fresh goods sales, we strive to provide every customer with reliable logistics services. Our core priority is to ensure all fresh products are professionally packed, fully protected during transit, and delivered safely and intact within the standard delivery cycle.

1. Order Processing Time

All confirmed orders will be prepared, inspected and dispatched within 1–7 business days after successful payment. Our processing schedule excludes weekends and official public holidays in the Netherlands. During peak sales periods, seasonal promotions, or periods of surging order volume, order processing schedules may be moderately prolonged. We will proactively send email notifications to customers once substantial order delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on product weight, packaging size, delivery destination and logistics standards, with the exact amount clearly displayed on the checkout page prior to payment completion. The standard delivery period for all orders ranges from 7 to 14 business days after shipment completion. All stated delivery times are estimated reference cycles. Actual delivery progress may be affected by carrier operational adjustments, customs clearance procedures, adverse weather conditions, regional logistics restrictions and other uncontrollable external factors.

3. Shipment Confirmation and Order Tracking

Once your fresh goods order is dispatched from our warehouse, you will receive an official shipment confirmation email containing your unique tracking number and official query entry. Logistics tracking data will be updated and accessible to customers within 24 to 48 hours after the goods leave our warehouse. You can monitor the real-time transportation status of your order throughout the delivery process via the tracking system.

4. Incorrect Address Disclaimer

Customers shall guarantee the authenticity, accuracy and completeness of the recipient’s shipping address, postal code and contact information when placing orders. Johannes W S van Buuren assumes no responsibility for non-delivery, misdelivery or cargo loss caused by incorrect, incomplete or invalid recipient information provided by customers. If parcels are returned due to address errors or failed recipient collection, all resulting re-delivery and logistics costs will be borne by the customer.

5. Lost or Damaged Packages

We adopt professional fresh-keeping and shockproof packaging for all fresh products to minimize transit risks. If your parcel is confirmed lost during transportation, please submit a consultation and verification application to our customer service team within 2 working days after the scheduled delivery date. If you receive damaged, leaked or deteriorated products due to logistics problems, please capture detailed photos and videos of the outer package and defective goods within 24 hours of receipt and contact our support email. We will verify the issue promptly and provide reasonable solutions for eligible cases.

6. Fresh Product Storage Notice

All products sold in our store are perishable fresh commodities with strict storage and shelf-life requirements. After receiving the products, customers shall follow the corresponding preservation standards (refrigeration, freezing, sealed storage, low-temperature preservation, etc.) and consume the goods within the valid shelf life. Johannes W S van Buuren shall not be liable for product spoilage, quality deterioration or damage caused by improper manual storage, prolonged placement, or non-compliance with official fresh-keeping guidelines after successful delivery of the order.

7. International Shipping and Customs Notice

For all cross-border international orders, destination countries may impose customs clearance fees, import duties, value-added taxes and other additional miscellaneous charges in accordance with local regulatory policies. All such extra expenses are undertaken independently by the purchaser and are not included in the product unit price and shipping cost of the order. We will fully cooperate with official customs inspection work and provide complete order and product certification materials as required. Any delivery delays arising from customs clearance review shall be subject to local official processing progress.

8. Contact Information

If you have any inquiries, feedback or disputes regarding our shipping rules, order logistics and product delivery services, please feel free to contact our official customer service team through the following valid channels:
Trade Name: Johannes W S van Buuren
Phone Number: +31 6 82021752
Email: service@marioncollin.shop
Physical Address: Kerkweg, Heemskerk, 1964 JC, Netherlands